Here is some General Information and details of our booking policies to help you have the best visit possible with us.
A deposit of 50% of the cost of your appointment is required to secure your booking with us. The value of your deposit will be deducted from your services on the day of your appointment.
You may change or cancel your booking up to 24 hours beforehand by contacting us via phone, SMS, or by logging into our booking system from our website and you can ask for your deposit to be refunded to you, or you can save it to your account to be used against a future appointment.
Any cancellations within 24 hours, or failure to show up to your appointment will result in your forfeiture of your deposit without exceptions.
We require at least 24 hours’ notice for any cancellations and changes to your appointment. This includes adding or subtracting treatments. Cancellations within 24 hours, or failure to show up to your appointment will result in your forfeiting your deposit without exception. We reserve the right to cancel your appointment at any time.
Running Late For Your Appointment
We try to maintain an appointment schedule that runs on time for the benefit of all of our clients. Should you arrive late to your booking it will finish at the scheduled time resulting in a shorter service for you. No discounts will be given for appointments that are shorter due to lateness.
If you are more than 10 minutes late for the start of your appointment you will be marked as a no-show and your deposit will be forfeited.
Children In Our Salon
We try to provide our clients with a relaxing experience at Elements Beauty Spa. We would prefer that you don’t bring children to your appointment so that you, your therapist and our other clients can fully enjoy their experience. Children are not permitted to enter the treatment rooms as we use a range of equipment and products that are unsafe for them including electric treatment beds.